We are looking for friendly, dependable, and upbeat individuals to join our team as Ice Cream Shop Team Members. In this role, you’ll deliver an amazing customer experience by serving our award-winning ice cream with warm, on-brand hospitality. Team Members support daily shop operations, maintain a clean and welcoming environment, and ensure every guest leaves a little happier than they arrived.
- To ensure proper staffing during our busiest times, all employees are required to maintain weekend night availability. Weekend nights are defined as Friday and Saturday evenings.
- Each employee must be available to work at least two (2) weekend night shifts within every four (4) week period. Schedules are created with this requirement in mind, and employees are expected to plan personal activities accordingly.
Key Responsibilities
- Greet and serve customers with a positive, welcoming attitude
- Scoop and prepare ice cream orders accurately and efficiently
- Operate the POS system, handle payments, and provide receipts
- Restock toppings, cones, cups, pints, and merchandise as needed
- Assist with making hand-packed pints and ensuring accurate labeling
- Help maintain shop cleanliness, including counters, tables, equipment, and floors
- Follow food safety standards and Home Sweet Cone operational procedures
- Support opening or closing duties depending on shift
- Act as a team player and communicate effectively with coworkers and leadership
Preferred Qualities
- Friendly, respectful, and customer-focused
- Reliable and punctual (strong time management skills)
- Takes initiative — sees what needs to be done without being asked
- Willingness to learn and follow direction
- Ability to work in a fast-paced environment
- Comfortable being on your feet and completing cleaning tasks