Careers - Home Sweet Cone

Join the Team at Home Sweet Cone!

At Home Sweet Cone, we take ice cream seriously—but we have a lot of fun doing it. As a national award-winning shop, we pride ourselves on making premium, hard-scooped ice cream right here in our Waukee kitchen.

Our mission is simple: to provide the best quality and freshest ice cream exactly as our customers desire, all within a homey, comfortable environment. We aren’t just selling scoops; we are providing the BEST overall experience through quality, fun, and unique ice cream.

Ready to join the best team in the area? We are currently hiring for:

Ice Cream Shop Team Member
Catering & Events Team Member

Please review the job descriptions below and submit your application!

Ice Cream Shop Team Member

We are looking for friendly, dependable, and upbeat individuals to join our team as Ice Cream Shop Team Members. In this role, you’ll deliver an amazing customer experience by serving our award-winning ice cream with warm, on-brand hospitality. Team Members support daily shop operations, maintain a clean and welcoming environment, and ensure every guest leaves a little happier than they arrived.

To ensure proper staffing during our busiest times, all employees are required to maintain weekend night availability. Weekend nights are defined as Friday and Saturday evenings.
Each employee must be available to work at least two (2) weekend night shifts within every four (4) week period. Schedules are created with this requirement in mind, and employees are expected to plan personal activities accordingly.
At this time we are only accepting applications from individuals at least 16 years old. This is due to limitations on hours that can be worked based on federal child labor laws.

Key Responsibilities

Greet and serve customers with a positive, welcoming attitude
Scoop and prepare ice cream orders accurately and efficiently
Operate the POS system, handle payments, and provide receipts
Restock toppings, cones, cups, pints, and merchandise as needed
Assist with making hand-packed pints and ensuring accurate labeling
Help maintain shop cleanliness, including counters, tables, equipment, and floors
Follow food safety standards and Home Sweet Cone operational procedures
Support opening or closing duties depending on shift
Act as a team player and communicate effectively with coworkers and leadership

Preferred Qualities

Friendly, respectful, and customer-focused
Reliable and punctual (strong time management skills)
Takes initiative — sees what needs to be done without being asked
Willingness to learn and follow direction
Ability to work in a fast-paced environment
Comfortable being on your feet and completing cleaning tasks

Compensation

Averages $15-$18/hour with tips

Name

Phone Number

Are you over 16?

Yes No

If no, when will you turn 16?

What day can you start?

Please list any activities you are in and time commitments for each (include season and hours per week)

To help us get to know you (and see if this role is the perfect scoop for you!), we’d love to hear about your work experience, skills, and anything else that makes you you. Share as much detail as possible about what you’ve done, what you’re great at, and any responsibilities or achievements you’re proud of — whether from past jobs, volunteer work, school activities, or even self-employment.

Please list your three most recent positions, starting with your most recent employer first. Please include dates of employment, supervisor name and contact information and reason for leaving.

Please list 3 references. Include name, phone number and email address.

I certify that the information provided in this application is true and complete to the best of my knowledge. I understand that any false or misleading information may result in disqualification from consideration or termination of employment if discovered after hire. *Parents- please do not apply for your child. We are looking for independent, motivated employees who want this job*

Yes No

Full Name

Today's Date

Catering & Events Team Member

Love ice cream, events, and making people smile? Join the Home Sweet Cone Catering & Events Team! Our catering staff brings the magic of Home Sweet Cone to weddings, corporate events, school celebrations, and community gatherings.

This role is perfect for someone who is reliable, outgoing, and enjoys working independently while representing our brand in the community.

All of our catering is handled at our Waukee location.

Job Responsibilities

Deliver exceptional, friendly customer service and positively represent the Home Sweet Cone brand
Set up, serve, and break down catering events according to company standards
Safely drive catering vehicles and transport equipment to and from events
Maintain excellent food safety, handling, and cleanliness standards
Accurately scoop and serve ice cream with consistent quality and presentation; this includes onsite scooping and catering orders where scoops are prepared ahead of time
Communicate clearly with the events manager and team before, during, and after events
Keep catering equipment, supplies, and freezers clean, organized, and stocked
Assist with inventory, restocking, and preparation for upcoming events
Help create a fun, welcoming experience for guests at every event

Qualifications:

Must be at least 18 years old with a valid driver’s license and clean driving record
Comfortable driving a catering vehicle (no CDL required)
Weekend and evening availability is required (this is when most events occur)
Strong reliability and punctuality — events cannot start late
Ability to work independently and solve problems on your own
Friendly, positive, and professional attitude
Ability to lift 40–50 pounds and work on your feet for several hours
Customer service experience preferred (food service is a plus, but not required)

Compensation:

$15-$18/hour + tips (often ranges from an additional $5-$15 per hour)

Name

Phone Number

What is your availability on Fridays, Saturdays and Sundays?

Are you available to work most weekends from April through October? If no, please explain:

This job often requires working independently at events. How comfortable are you working alone without supervision?

Tell us about a time you were trusted with responsibility at a job. What was it?

Why do you think you would be reliable for scheduled events that cannot be missed or arrive late?

How would you describe your driving experience? (Years driving, comfort level, etc.)

Have you ever driven a larger vehicle such as a van, truck, or SUV?

Why do you want to work events for Home Sweet Cone?

What does great customer service mean to you?

Tell us about a time you made someone’s day better.

What makes you a strong team member?

Why should we trust you to represent Home Sweet Cone at events without supervision?

What do you know about Home Sweet Cone's catering options?

Are you 18 years old or older?

Yes No

Full Name

Today's Date

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